Help and Support
What Slowmad does, what to do when it does not, and how to reach a person.
Write to us
Anything at all — lapster.me@gmail.com
We usually answer within two days. Telling us what you were doing, what you expected and what happened instead saves a round trip.
Common questions
How do I get in?
On an invitation from somebody already using Slowmad. Each person has a few, and an invitation does not come back once used.
Do I have to give exact dates?
No. "All of October" or "about three weeks from mid-November" is enough for the app to find where your trip overlaps somebody else's.
Who can see my plans?
Only the friends you added. Plans are not indexed and not published. A plan becomes reachable by anyone only if you create a share link for it yourself, and you can revoke that link at any time.
Somebody is behaving badly
Open their name and use Report — there is a box for saying which trip, and what is wrong with it. Block stops the two of you seeing each other at all and ends the friendship; the person is not told. We read reports every day and act within 24 hours.
Your account and your data
You can delete your account and everything attached to it — your profile, your plans, your invitations — from inside the app: Profile → Account → Delete account. It is immediate and it cannot be undone.
If you cannot reach the app, write to us instead and we will do it for you.
What we collect and why is set out in the privacy policy.
If you would rather we did it, write to lapster.me@gmail.com
Reporting a problem
Tell us what you did, what you expected, and what happened instead. Screenshots help. If the app closed unexpectedly, say roughly when — crash reports are timestamped and we can find yours.